Our Privacy Policy
Milberry Green Meadows understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses our services. Our site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Cookie”
means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out below; and
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Information About Us
Our site is owned and operated by Milberry Green Meadows. Milberry Green Meadows is the trading name for Milberry Green Glamping Ltd, a limited company registered in England and Wales under company number 13944686.
Registered address: Milberry Green Glamping Ltd, Castle House, Castle Street, Guildford, Surrey, England, GU1 3UW
What Does This Policy Cover?
This Privacy Policy applies only to Milberry Green Meadows. Our resources may use links to sites which are not controlled by us. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. We are not responsible for the content or policies of the sites we link to. We would never knowingly link to a site that would harm our visitors but we do ask that you are aware that sites can change at will.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
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The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more.
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The right to access the personal data we hold about you.
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The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
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The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us to find out more.
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The right to restrict (i.e. prevent) the processing of your personal data.
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The right to object to us using your personal data for a particular purpose or purposes.
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The right to withdraw consent. This means that, if we relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
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The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
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Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about use of your personal data or exercising your rights as outlined above, please contact us.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first
What Data Do You Collect and How?
We do not collect any personal data about visitors to our website, except those who voluntarily submit their details via email or a contact form. We will never sell or share your data, however sometimes we will rely on third parties to carry out data processing tasks. For example, our bookings are made via channel managers Gemapark.
Depending upon your use of our site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see below for more information about our use of Cookies.
How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
Information submitted is used exclusively by Milberry Green Meadows to provide you with information on our services and keep you up to date with our latest news. You may change your communication preferences or opt out at any time by contacting us at glamping@milberrygreen.co.uk
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties whose content appears on our site may use third-party Cookies. Please refer below for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us us.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
How and Where Do You Store or Transfer My Personal Data?
We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data
Protection Legislation.
We will use specific contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
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limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
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procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
Do You Share My Personal Data?
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in l
egal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
OR
We may sometimes contract with the following third parties to supply certain products and/or services. For example, we are a Wanderlust licensed Camping Club and as such your booking fee includes membership to Wanderlust Camping Club. We will therefore share your name and contact details with Wanderlust Camping Club for the purposes of administering your membership.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above.
How Can I Control My Personal Data?
In addition to your rights under the Data Protection Legislation, when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.)
Can I Withhold Information?
You may access most of our website without providing any personal data at all. However, to use all features and functions available on our site e.g. to make a booking, you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
How Do You Use Cookies?
Our website uses cookies, which are small text files placed on your device when you visit our website. There are many different types of cookies and they are widely used on vast numbers of websites for various reasons. For example, some cookies are used for making websites function properly and/or more efficiently and/or provide information to website owners.
Our website uses cookies for important reasons, such as:
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To provide a great experience for our visitors and customers.
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To monitor and analyse the performance, operation and effectiveness of our website.
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To ensure our website is secure and safe to use.
Types of Cookies
In general, the cookies which are initially placed on our website may be categorised as essential cookies. Take a look at the table below to see which cookies we place on our website:
By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them.
All Cookies used by and on our site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a Cookie Banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details
Email address: glamping@milberrygreen.co.uk
Telephone number: 07943 992921
Postal Address: Milberry Green Glamping, Millbury Cottage, Beech Farm Road, Warlingham, Surrey CR6 9QJ.
Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 11 Dec 2022.
Website Privacy Policy Changes
We reserve the right to change our website privacy policy at any time. Please contact us via glamping@milberrygreen.co.uk if you wish to discuss any element of the policy or to change your communication preferences.
